Q&A About Starting Therapy, Investment, & Policies

How do I contact you?

Feel free to call me, (678) 814-8417, if you reach my voicemail please leave me a name & number. Want to email? Send me your questions or a time/date you’d like to book a session to shayda.nematollahi@gmail.com

What happens during a initial phone call with you?

The initial phone consult gives you an opportunity to ask me questions and decide if you’d like to work with me in the privacy of our offices at TRU Integrative Health and Wellness.  It also helps me get a sense of what you’re looking for help with in therapy.  If we’re good a fit, then I’ll schedule your first session and take your personal information.  You’ll get an e-mail with a link with all the paperwork to complete before your first session.  Don’t worry – your information will be protected & it always remains confidential.

What happens in the first session?

I prepare for your first session by reviewing your answers to the initial paperwork you completed online.  I’ll have questions to jumpstart our conversation, and we’ll get deeper into your story and your goals for counseling.  All the while, we’re getting to know each other, and you’re getting a clearer sense of whether I am the therapist you’d like to continue exploring difficult and vulnerable topics with me in therapy.

How often will we meet?

We always meet weekly in the beginning (first month or so) in the comfort of our Atlanta office, and then we’ll decide together the frequency that makes sense to help you achieve your goals for therapy.

How long will therapy take?

There aren’t any hard and fast rules when it comes to this. It entirely depends on what brought you to psychotherapy, your goals, and your effort to practice what you’re working on in your daily life.  Each person takes a different path.  Once you reach your goals, together we’ll decide whether to start the process of saying goodbye or focus on new goals.  I promise to support you as long as you need, but no more than necessary.  In some cases, clients prefer to check-in with me as needed or for monthly maintenance sessions after our initial work together ends.

Do you have a cancellation policy?

Yes.  I ask for a minimum of 24 hours notice if you need to cancel a session.  A cancellation fee will be charged to the credit card on file if you fail to attend a scheduled session or give less than 24 hours notice of cancellation.

Can someone else pay for my therapy?

Sure, but if you’re age 18 or older, I’ll need to get: their written authorization to charge their credit card; and their signed acknowledgment of understanding that they will not have written or verbal access to any of the content of your therapy without your written consent.

How much does therapy with you cost?

The cost of psychotherapy varies depending on the provider’s level of education, licensure status, additional certifications, and area(s) of expertise.

My basic initial 50-minute session is $125.  Full payment is due at the time of service.

That’s expensive! Do you offer sliding scale or reduced fees for counseling?

Yes. Depending on need I can financially accommodate individuals that need sliding scale or reduced fee services.

Do you take insurance? 

No, I don’t accept insurance.

Oh no, but I still want to work with YOU.  Is there another way???

Absolutely!  Your insurance plan may have out-of-network coverage.  If it does, you may be able to work with me using it.  Trust me – it’s super easy!  Here’s how it works:

You pay me directly and I provide you with a monthly statement of services (called an superbill).  Then, you submit (e-mail, fax, or snail mail) it to your insurance company if you decide seek reimbursement through your insurance company’s out-of-network coverage.  Just to be clear, I make no guarantees that you’ll receive reimbursement from your insurance company.

More questions? Email me, let’s chat!